Metaphor Contact Center is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Metaphor Contact Center received a rating of 3.9 from ITQlick team. Th...
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Metaphor Contact Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Metaphor Contact Center (53/100). zendesk offers users more features (11) than Metaphor Contact Center (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor Contact Center and zendesk talk.
Metaphor Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor Contact Center is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Metaphor Contact Center is more expensive than zendesk talk.
We've compared Metaphor Contact Center Vs. zendesk based on some of the most important and required Call Center features.
Metaphor Contact Center: We are still working to collect the list of features for Metaphor Contact Center.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Metaphor Contact Center's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.
Metaphor Contact Center is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Metaphor Contact Center received a rating of 3.9 from ITQlick team. Th...
Compare Pricingstarts at $49 per user/month
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...
PriceDemoITQlick Score: | 53/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Metaphor Contact Center review |
Company: | USAN INC |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Metaphor Contact Center review, Metaphor Contact Center pricing, Metaphor Contact Center alternatives |
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.