Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information fl...
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Five9 Cloud Contact Center is more expensive to implement (TCO) than Mitel Unified Communications, and Five9 Cloud Contact Center is rated higher (89/100) than Mitel Unified Communications (83/100). Five9 Cloud Contact Center offers users more features (5) than Mitel Unified Communications (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Unified Communications and Five9 Cloud Contact Center.
Mitel Unified Communications accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Mitel Unified Communications is rated 4, which is lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.
Bottom line: Five9 Cloud Contact Center is more expensive than Mitel Unified Communications.
We've compared Mitel Unified Communications Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.
Mitel Unified Communications: We are still working to collect the list of features for Mitel Unified Communications.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.
Mitel Unified Communications's typical customers include: SMBs, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.
Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information fl...
Compare Pricingstarts at $100 per feature/month
Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | VoIP -> Mitel Unified Communications review |
Company: | Mitel |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Mitel Unified Communications review, Mitel Unified Communications pricing, Mitel Unified Communications alternatives |
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | VoIP -> Five9 Cloud Contact Center review |
Company: | Five9 |
Pricing: | starts at $100 per feature/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Five9 Cloud Contact Center review, Five9 Cloud Contact Center pricing, Five9 Cloud Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.