Compare monday.com and JIRA Service Desk - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - monday.com or JIRA Service Desk?

monday.com is more expensive to implement (TCO) than JIRA Service Desk, and monday.com is rated higher (98/100) than JIRA Service Desk (87/100). monday.com offers users more features (35) than JIRA Service Desk (0).

Looking for the right Project Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

monday.com Vs. Atlassian Pty Ltd

monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Who is more expensive? monday.com or JIRA Service Desk?

The real total cost of ownership (TCO) of Project Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for monday.com and JIRA Service Desk.

monday.com price starts at $10 per seat/month , On a scale between 1 to 10 monday.com is rated 4, which is lower than the average cost of Project Management software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Project Management software cost.

Bottom line: monday.com is more expensive than JIRA Service Desk.

Which software includes more/better features?

We've compared monday.com Vs. JIRA Service Desk based on some of the most important and required Project Management features.

monday.com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics, Human Resources, Employee Onboarding, Workforce Management.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Target customer size

Monday. The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.