Compare NABD and Freshdesk - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - NABD or Freshdesk?

NABD is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than NABD (80/100). Freshdesk offers users more features (10) than NABD (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Premitek Vs. FRESHDESK INC.

Premitek: Premitek is an elite information technology company led by a group of Information Technology professionals who built their expertise at premier technology organizations. Premitek mission is to provide our clients with strategic technology solutions and consulting services to meet the challenges of a rapidly changing and unforgiving business environ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? NABD or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NABD and Freshdesk.

NABD price starts at $30 per user/month , On a scale between 1 to 10 NABD is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: NABD is more expensive than Freshdesk.

Which software includes more/better features?

We've compared NABD Vs. Freshdesk based on some of the most important and required Help Desk features.

NABD: Data Import/Export, Basic Reports, Online Customer Support.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

NABD is suitable for both government and non-government organizations of various shapes and sizes that are looking for a way to manage their customers more efficiently. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.