Compare Noble and Aspect Unified IP - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Noble or Aspect Unified IP?

Noble is more expensive to implement (TCO) than Aspect Unified IP, and Noble is rated higher (82/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than Noble (9).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Noble Systems Vs. Aspect Software, Inc

Noble Systems: The Noble Suite features a comprehensive lineup of contact center solutions that can be customized to meet the needs of any business, regardless of size, functional requirements or organizational goals. Turn to Noble to help grow your business and build a better experience for customers and employees alike.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? Noble Suite or Aspect Unified IP?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Noble Suite and Aspect Unified IP.

Noble Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Noble Suite is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software. Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Noble Suite is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software.

Bottom line: Noble Suite is more expensive than Aspect Unified IP.

Which software includes more/better features?

We've compared Noble Vs. Aspect Unified IP based on some of the most important and required Auto Dialer / Predictive Dialer features.

Noble Suite: Automatic Call Scheduling, ACD (Automatic Call Distribution), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CTI (Computer Telephony Integration).

Aspect Unified IP: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management.

Target customer size

Noble Suite's typical customers include: Small, medium and large size businesses, Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience.