Compare Oracle Field Service Cloud and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Oracle Field Service Cloud or Salesforce CRM?

Oracle Field Service Cloud is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Oracle Field Service Cloud (84/100). Salesforce CRM offers users more features (21) than Oracle Field Service Cloud (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Salesforce.com

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Oracle Field Service Cloud or Salesforce?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Field Service Cloud and Salesforce.

Oracle Field Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Oracle Field Service Cloud is rated 6, which is similar to the average cost of Field Service software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Oracle Field Service Cloud is more expensive than Salesforce.

Which software includes more/better features?

We've compared Oracle Field Service Cloud Vs. Salesforce CRM based on some of the most important and required Field Service features.

Oracle Field Service Cloud: We are still working to collect the list of features for Oracle Field Service Cloud.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

The software is a useful solution for small and medium sized businesses as well as large enterprises. Salesforce is optimal for people as well as companies.