Compare Oracle Siebel and Zendesk Sell - Dec 2022

Shlomi LaviShlomi Lavi / Dec 12, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Oracle Siebel or Zendesk Sell?

Oracle Siebel is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than Oracle Siebel (85/100). Zendesk Sell offers users more features (10) than Oracle Siebel (3). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Base CRM

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Who is more expensive? Oracle Siebel or Base CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Siebel and Base CRM.

Oracle Siebel price starts at $3,750 per license , On a scale between 1 to 10 Oracle Siebel is rated 8, which is higher than the average cost of CRM software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Oracle Siebel is more expensive than Base CRM.

Which software includes more/better features?

We've compared Oracle Siebel Vs. Zendesk Sell based on some of the most important and required CRM features.

Oracle Siebel: Data Import/Export, Basic Reports, Online Customer Support.

Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.

Target customer size

Oracle Siebel is perfect for mid-size and large companies. Zendesk Sell is perfect for companies of all sizes.



Oracle Siebel

ITQlick rating
(4.4/5)

starts at $3,750 per license

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform feat...

Categories: Banking CRM, Casino CRM, Channel Management, Complaint Management.

Zendesk Sell

ITQlick rating
(4.4/5)

starts at $19 per user/month

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any i...

Categories: CRM, Banking CRM, Casino CRM, Channel Management, Complaint Management.

Compare specifications

Compare features

Oracle Siebel: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Base CRM: 10 Features

Contact Management
Customer Database
Customer Service
Dashboards
Email Marketing
Knowledge Base
Lead Management
Sales Automation
Sales Forecasting
Sales Reports
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Oracle S...
ITQlick rating
4.4/5
Score
85/100
Pricing
9.8/10
License pricing
$3,750 per license
Functionality
24
Compare
Zendesk ...
ITQlick rating
4.4/5
Score
89/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
29
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.