Compare Pega CRM and Service Pro - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Service Pro?

Pega CRM is more expensive to implement (TCO) than Service Pro, and Service Pro is rated higher (77/100) than Pega CRM (68/100). Service Pro offers users more features (7) than Pega CRM (3). There is a clear winner in this case and it is Service Pro!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. MSI Data

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Who is more expensive? Pega CRM or Service Pro?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and Service Pro.

Pega CRM price starts at $90 per feature , On a scale between 1 to 10 Pega CRM is rated 10, which is much higher than the average cost of CRM software. Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pega CRM is rated 10, which is much higher than the average cost of CRM software.

Bottom line: Pega CRM is more expensive than Service Pro.

Which software includes more/better features?

We've compared Pega CRM Vs. Service Pro based on some of the most important and required CRM features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management.

Target customer size

Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution. Customers of the software include small and medium businesses as well as large enterprises.