Compare Plivo and Intercom - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Plivo or Intercom?

Intercom is more expensive to implement (TCO) than Plivo, and Intercom is rated higher (86/100) than Plivo (62/100). Plivo offers users more features (6) than Intercom (3).

Looking for the right SMS Marketing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Plivo Vs. Intercom

Plivo: Plivo is a communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise grade building blocks. Plivos infrastructure handles billions of voice calls and messages every year from businesses around the world.

Intercom: Our mission is to make web business personal. We want to let the personalities of great businesses shine, and allow them to treat their customers with respect.Intercom has replaced helpdesk, email marketing, customer relationship management, and marketing automation tools for thousands of web businesses with one, simple product.

Who is more expensive? Plivo or Intercom?

The real total cost of ownership (TCO) of SMS Marketing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Plivo and Intercom.

Plivo price Has a free version , On a scale between 1 to 10 Plivo is rated 4, which is lower than the average cost of SMS Marketing software. Intercom price starts at $38 per feature/month , When comparing Intercom to its competitors, the software is rated 6 - similar to the average SMS Marketing software cost.

Bottom line: Intercom is more expensive than Plivo.

Which software includes more/better features?

We've compared Plivo Vs. Intercom based on some of the most important and required SMS Marketing features.

Plivo: Dashboard, Mobile Access, Financial reporting, Data Analysis Tools, Collaboration Center , Application Lifecycle Management.

Intercom: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Plivo's typical customers include: Small, medium and large size businesses, Intercom is suitable for web and mobile businesses of all shapes and sizes that are looking for an easy way to connect with their customers.