Intercom Review - why 4.6 stars?

Shlomi Lavi / updated: Apr 16, 2022

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What is Intercom?

Intercom is a customer management software designed to help users see who is using their product in real-time and provides an easy way to talk to their users. Users can send personalized messages to the right users by detecting their behavior at the right time.

Intercom has been providing customer relationship management solutions since 2011 and is headquartered in San Francisco, California.

Who is it best for?

Intercom is suitable for web and mobile businesses of all shapes and sizes that are looking for an easy way to connect with their customers. HubSpot, Heroku, buffer and Chartboost are some of the clients of Intercom.

Main features and functionalities

Intercom comes with live user intelligence, auto messaging, custom email from address, unsponsored messages, beta program access, setments and filters, user and company profiles, in-app messaging, smart messaging, behavior-driven email sending support and mobile support. Users get a complete view of each user when in a conversation which can help them to provide personalized experiences.

What is the actual cost?

The cost of license starts at $38 per feature/month. ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for Intercom. You can also find here pricing information from Intercom's website.

How it stacks up?

Access a head to head analysis of Intercom vs alternative software solutions.

Frequently Asked Questions (FAQs)