Compare Prophet CRM and Zendesk - Sep 2023
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Bottom Line: Which is Better - Prophet CRM or Zendesk?
Prophet CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Prophet CRM (87/100). Zendesk offers users more features (23) than Prophet CRM (5). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Avidian Technologies Vs. Zendesk
Avidian Technologies: We’re proud to be the makers of Prophet, CRM simplified with Outlook. We put powerful yet intuitive CRM solutions in your hands. So, you can be more organized, serve your customers better, and close more sales. With over 15,000 companies using Prophet worldwide, our driven team of Avidianites strive to help our clients succeed. That’s all we do. An...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Prophet CRM or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Prophet CRM and Zendesk.
Prophet CRM price starts at $25 per user/month , On a scale between 1 to 10 Prophet CRM is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Prophet CRM is more expensive than Zendesk.
Which software includes more/better features?
We've compared Prophet CRM Vs. Zendesk based on some of the most important and required CRM features.
Prophet CRM: Campaign Dashboard, Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
SMBs would find Prophet CRM to be very useful. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Compare specifications
Prophet CRM Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | CRM -> Prophet CRM review |
Company: | Avidian Technologies |
Pricing: | starts at $25 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Prophet CRM review, Prophet CRM pricing, Prophet CRM alternatives |
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Compare features
Prophet CRM: 5 Features
Zendesk: 23 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.