Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Pulsar or 8x8 Contact Center?
Pulsar is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Pulsar (53/100). 8x8 Contact Center offers users more features (14) than Pulsar (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Pulsar Platform Vs. 8x8, INC
Pulsar Platform: Pulsar is a new breed of social intelligence platform that’s re-inventing social media monitoring.
Born out of 10 years of experience with social data, Pulsar enables marketers to go beyond keyword tracking to map brand audiences, track how content spreads and measure the reach of social conversations.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Pulsar or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pulsar and 8x8 Contact Center.
Pulsar price starts at $29 per user/month , On a scale between 1 to 10 Pulsar is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Pulsar cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Pulsar Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Pulsar: We are still working to collect the list of features for Pulsar.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Pulsar's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.