Shlomi Lavi /
May 26, 2022
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Bottom Line: Which is Better - Puppet Enterprise or CA Service Desk?
CA Service Desk is more expensive to implement (TCO) than Puppet Enterprise, and CA Service Desk is rated higher (84/100) than Puppet Enterprise (56/100). Puppet Enterprise offers users more features (3) than CA Service Desk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Puppet Labs Vs. CA Technologies
Puppet Labs: Puppet Labs’ IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from handfuls of nodes on-premise to tens of thousands in the cloud. Puppet powers thousands of companies, including Twitter, Yelp, eBay, Zynga, JP Morgan Chase, Bank of A...
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Who is more expensive? Puppet Enterprise or CA Service Desk Manager?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Puppet Enterprise and CA Service Desk Manager.
Puppet Enterprise price starts at $2,450 per user/year , On a scale between 1 to 10 Puppet Enterprise is rated 4, which is lower than the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Puppet Enterprise is rated 4, which is lower than the average cost of IT Management software.
Bottom line: CA Service Desk Manager is more expensive than Puppet Enterprise.
Which software includes more/better features?
We've compared Puppet Enterprise Vs. CA Service Desk based on some of the most important and required IT Management features.
Puppet Enterprise: Data Import/Export, Basic Reports, Online Customer Support.
CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.
Target customer size
Puppet Enterprise's typical customers include: Small, medium and large size businesses, The software is a viable product for businesses of all sizes and a wide range of types.