Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - Richmond ServiceDesk or LiveAgent?
Richmond ServiceDesk is more expensive to implement (TCO) than LiveAgent, and Richmond ServiceDesk is rated higher (84/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Richmond ServiceDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Richmond Systems Ltd Vs. Quality Unit
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Who is more expensive? Richmond ServiceDesk or LiveAgent?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Richmond ServiceDesk and LiveAgent.
Richmond ServiceDesk price starts at $35 per agent/month , On a scale between 1 to 10 Richmond ServiceDesk is rated 6, which is similar to the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Richmond ServiceDesk is more expensive than LiveAgent.
Which software includes more/better features?
We've compared Richmond ServiceDesk Vs. LiveAgent based on some of the most important and required Help Desk features.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Target customer size
The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. Customers of the software include businesses of all sizes and a wide range of types.