Compare Oracle Service Cloud and Nutshell - Jan 2023
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Bottom Line: Which is Better - Oracle Service Cloud or Nutshell?
Oracle Service Cloud is more expensive to implement (TCO) than Nutshell, and Nutshell is rated higher (96/100) than Oracle Service Cloud (83/100). Oracle Service Cloud offers users more features (3) than Nutshell (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Oracle Corporation Vs. Nutshell
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Nutshell: We’re building beautiful software that builds happy companies. We believe that smart design makes it possible to create a CRM that people enjoy. We also believe that CRMs need to be open, so we’ve built Nutshell to integrate with services like Google Apps, Zendesk, Olark, Wufoo and MailChimp. And our vision for software doesn’t end with the web....
Who is more expensive? Oracle Service Cloud or Nutshell?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and Nutshell.
Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. Nutshell price starts at $19 per user/month , When comparing Nutshell to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Oracle Service Cloud is more expensive than Nutshell.
Which software includes more/better features?
We've compared Oracle Service Cloud Vs. Nutshell based on some of the most important and required CRM features.
Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.
Nutshell: We are still working to collect the list of features for Nutshell.
Target customer size
The software is a viable product for all business sizes and in a wide range of industries. Customers of the software include organizations of all sizes and a variety of types.
Compare specifications
Oracle Service Cloud Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Oracle Service Cloud review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Nutshell Specifications
ITQlick Score: | 96/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Nutshell review |
Company: | Nutshell |
Pricing: | starts at $19 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Nutshell review, Nutshell pricing, Nutshell alternatives |
Compare features
Oracle Service Cloud: 3 Features
Nutshell: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.