Nutshell Review

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Last updated: Jul 13, 2020

Nutshell Review

ITQlick rating
(4.2/5)

Starting from $19 per user/month

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.

  • Categories (4/17):

    • CRM
    • Banking CRM
    • Casino CRM
    • Complaint Management

Shlomi Lavi / updated: Jul 13, 2020

What is Nutshell Used For?

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses. With Nutshell, users have a wide variety of services and functionalities that will help manage the businesses and automate most of the business processes.

As one is managing the customers, it is easy to have records of all the sales made in the business. The customer behavior is studied and customer advertising is done based on behaviors.

Features offered in Nutshell include social media integration, task management, and marketing automation management among others. Nutshell is the company that develops and distributes Nutshell software. The company is based in the United States and was founded in the year 2009.

Average Rating -

The rating of Nutshell is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include organizations of all sizes and a variety of types. It can be deployed in such major industries and domains as web development, technology and software, retail and wholesale, e-commerce, automation and manufacturing, and others. Some notable clients of the software include Melbourne SEO Services, Sixclear, and Blinksale etc.

Features

The software offers comprehensive communication management for phone calls, emails, meetings, and other aspects. It also provides automatic email importing service for Google Apps, IMAP, and other systems. Live display is offered for the most important metrics along with automatic creation of tasks for the automation of core sales processes.

Nutshell maintains contact information and allows instant creation, searching, and editing of information. Email and mobile notifications can be generated for specific activities and notes. Other important capabilities include knowledge management, customer support tracking, customer service integration, and customer service analytics etc.

Nutshell 3 Pros

  • Nutshell is cheap compared to most of the competitors.
  • Nutshell is easy to learn for a new user.
  • Nutshell has good customer support.

Nutshell 2 Cons

  • Nutshell is not flexible since it is only cloud-based.
  • Nutshell is not customizable for users.

Competitors & Alternatives

The two major competitors of Nutshell include Bitrix24 and Todo.vu. While Nutshell is a cloud-based solution, Bitrix24 is both cloud-based and on-premise. Bitrix24 is suitable for use in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprise, unlike Nutshell that is suitable for use in small-sized businesses and medium-sized businesses.

Nutshell has ratings of 4.0 according to most online reviews while Bitrix24 has ratings of 4.9. Nutshell has a starting price of $19 while Bitrix24 has a starting price of $69 per month. Todo.vu is suitable for use in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprise, unlike Nutshell that is suitable for use in small-sized businesses and medium-sized businesses.

Todo.vu has a starting price of $5 per month whereas Nutshell has a starting price of $19 per month. According to most online reviews, Nutshell has ratings of 4.0 while Todo.vu has ratings of 4.5.

Nutshell Pricing Information

The cost of license starting from $19 per user/month. The experts at ITQlick has reviewed Nutshell pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Nutshell in action

Is it the right software for you?

Nutshell is suitable for use in many types of businesses in small-sized businesses and medium-sized businesses. Major industries such as manufacturing, wholesale and retail, marketing, and construction among others can use Nutshell.

Nutshell Categories

CRM
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM

Specifications

Company:
Address: Ann Arbor, MI, United States
Website:https://www.nutshell.com/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Nutshell Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Nutshell
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
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$12 per user/month
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19
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ITQlick Score
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$12 per user/month
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License pricing license pricing (if provided by the software vendor)
$19 per user/month
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
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