Nutshell Review - why 4.2 stars?

Nutshell Review
ITQlick Score: 96/100
ITQlick Rating: (4.2/5)
Pricing: 2.4/10 - low cost
Category: CRM -> Nutshell
Ranking:Ranked 6 out of 600 CRM systems
Company: Nutshell
Pricing: starts at $19 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Nutshell pricing, Nutshell alternatives

Shlomi LaviShlomi Lavi / updated: Jul 13, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Nutshell?

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses. With Nutshell, users have a wide variety of services and functionalities that will help manage the businesses and automate most of the business processes.

As one is managing the customers, it is easy to have records of all the sales made in the business. The customer behavior is studied and customer advertising is done based on behaviors.

Features offered in Nutshell include social media integration, task management, and marketing automation management among others. Nutshell is the company that develops and distributes Nutshell software. The company is based in the United States and was founded in the year 2009.

What is Nutshell rating? ()

The rating of Nutshell is 4.2 stars out of 5 and the total score is 96 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Nutshell's typical customers?

Customers of the software include organizations of all sizes and a variety of types. It can be deployed in such major industries and domains as web development, technology and software, retail and wholesale, e-commerce, automation and manufacturing, and others. Some notable clients of the software include Melbourne SEO Services, Sixclear, and Blinksale etc.

Is Nutshell the best CRM?

Nutshell is ranked 6 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

The software offers comprehensive communication management for phone calls, emails, meetings, and other aspects. It also provides automatic email importing service for Google Apps, IMAP, and other systems. Live display is offered for the most important metrics along with automatic creation of tasks for the automation of core sales processes.

Nutshell maintains contact information and allows instant creation, searching, and editing of information. Email and mobile notifications can be generated for specific activities and notes. Other important capabilities include knowledge management, customer support tracking, customer service integration, and customer service analytics etc.

What are Nutshell's pros? (3 Pros)

  • Nutshell is cheap compared to most of the competitors.
  • Nutshell is easy to learn for a new user.
  • Nutshell has good customer support.

What are Nutshell's cons? (2 cons)

  • Nutshell is not flexible since it is only cloud-based.
  • Nutshell is not customizable for users.

Who are their main alternatives?

The two major competitors of Nutshell include Bitrix24 and Todo.vu. While Nutshell is a cloud-based solution, Bitrix24 is both cloud-based and on-premise. Bitrix24 is suitable for use in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprise, unlike Nutshell that is suitable for use in small-sized businesses and medium-sized businesses.

Nutshell has ratings of 4.0 according to most online reviews while Bitrix24 has ratings of 4.9. Nutshell has a starting price of $19 while Bitrix24 has a starting price of $69 per month. Todo.vu is suitable for use in businesses of all sizes including small-sized businesses, medium-sized businesses, and large enterprise, unlike Nutshell that is suitable for use in small-sized businesses and medium-sized businesses.

Todo.vu has a starting price of $5 per month whereas Nutshell has a starting price of $19 per month. According to most online reviews, Nutshell has ratings of 4.0 while Todo.vu has ratings of 4.5.

What is the cost of Nutshell?

The cost of license starts at $19 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Nutshell

What should you ask Nutshell during a demo session? (65 questions)

Schedule a demo with Nutshell and access 65 must ask questions for the vendor while watching Nutshell in action. Visit the vendor's website here.

Is it the right software for you?

Nutshell is suitable for use in many types of businesses in small-sized businesses and medium-sized businesses. Major industries such as manufacturing, wholesale and retail, marketing, and construction among others can use Nutshell.

Nutshell's list of categories:

CRM
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM

Nutshell Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Nutshell
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
96/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
17
Compare
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
19
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality
28
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
31
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.