Compare SafeSoft Contact Center and QueueMetrics - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - SafeSoft Contact Center or QueueMetrics?

SafeSoft Contact Center is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than SafeSoft Contact Center (60/100). QueueMetrics offers users more features (5) than SafeSoft Contact Center (0). There is a clear winner in this case and it is QueueMetrics!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SafeSoft Solutions Vs. Loway

SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Who is more expensive? SafeSoft Contact Center or QueueMetrics?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SafeSoft Contact Center and QueueMetrics.

SafeSoft Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SafeSoft Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: SafeSoft Contact Center is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared SafeSoft Contact Center Vs. QueueMetrics based on some of the most important and required Call Center features.

SafeSoft Contact Center: We are still working to collect the list of features for SafeSoft Contact Center.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management. and QueueMetrics's target customer size include: Large business.