Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - SAP HYBRIS or Richmond ServiceDesk?
SAP HYBRIS is more expensive to implement (TCO) than Richmond ServiceDesk, and SAP HYBRIS is rated higher (85/100) than Richmond ServiceDesk (84/100). SAP HYBRIS offers users more features (2) than Richmond ServiceDesk (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Richmond Systems Ltd
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Who is more expensive? SAP HYBRIS or Richmond ServiceDesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and Richmond ServiceDesk.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: SAP HYBRIS is more expensive than Richmond ServiceDesk.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. Richmond ServiceDesk based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.