Compare ServiceNow and Cerberus Help Desk - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceNow or Cerberus Help Desk?

Cerberus Help Desk is more expensive to implement (TCO) than ServiceNow, and Cerberus Help Desk is rated with the same score (78/100) as ServiceNow (78/100). ServiceNow offers users more features (18) than Cerberus Help Desk (0). There is a clear winner in this case and it is ServiceNow!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. Webgroup Media LLC

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...

Who is more expensive? ServiceNow or Cerberus Help Desk?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and Cerberus Help Desk.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. Cerberus Help Desk price starts at $30 per seat/month , When comparing Cerberus Help Desk to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: ServiceNow cost is around the same cost of Cerberus Help Desk.

Which software includes more/better features?

We've compared ServiceNow Vs. Cerberus Help Desk based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. and Cerberus Help Desk's target customer size include: Small, medium and large size businesses.