Compare ServiceNow and ConnectWise Distribution - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceNow or ConnectWise Distribution?

ServiceNow is more expensive to implement (TCO) than ConnectWise Distribution, and ConnectWise Distribution is rated higher (85/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than ConnectWise Distribution (7).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. ConnectWise

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? ServiceNow or ConnectWise Distribution?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and ConnectWise Distribution.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: ServiceNow is more expensive than ConnectWise Distribution.

Which software includes more/better features?

We've compared ServiceNow Vs. ConnectWise Distribution based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. The software is a viable product for businesses of all sizes and a variety of types.