Compare ServiceNow and iSupport - Oct 2022
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Bottom Line: Which is Better - ServiceNow or iSupport?
iSupport is more expensive to implement (TCO) than ServiceNow, and iSupport is rated higher (81/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than iSupport (7).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. iSupport Software
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Who is more expensive? ServiceNow or iSupport?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and iSupport.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. iSupport price starts at $699 per license , When comparing iSupport to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow cost is around the same cost of iSupport.
Which software includes more/better features?
We've compared ServiceNow Vs. iSupport based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. The software is suitable for the front-desk customer support needs of small and medium business ventures.
Compare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
iSupport Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> iSupport review |
Company: | iSupport Software |
Pricing: | starts at $699 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | iSupport review, iSupport pricing, iSupport alternatives |
Compare features
ServiceNow: 18 Features
iSupport: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.