Compare ServiceNow and Sightcall - Oct 2022
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Bottom Line: Which is Better - ServiceNow or Sightcall?
Sightcall is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than Sightcall (62/100). ServiceNow offers users more features (18) than Sightcall (0). There is a clear winner in this case and it is ServiceNow!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. Sightcall
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Sightcall: SightCall is a global cloud software company that provides business the ability to see what their customers see via their smartphone. It offers users an expert interface to see in remote and a mobile app to show the damage. During a live session the expert can guide the customer, leveraging remote commands as live pointer, annotation or remote zoom...
Who is more expensive? ServiceNow or Sightcall?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and Sightcall.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. Sightcall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: ServiceNow cost is around the same cost of Sightcall.
Which software includes more/better features?
We've compared ServiceNow Vs. Sightcall based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Sightcall: We are still working to collect the list of features for Sightcall.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. and Sightcall's target customer size include: Small, medium and large size businesses.
Sightcall
Sightcall is an award-winning cloud-based Video Conferencing software, it is designed to support small, medium and large size business. Sightcall received a rating of 3.2 from ITQlick team. The software cost is...
Compare PricingCompare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Sightcall Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Sightcall review |
Company: | Sightcall |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Sightcall review, Sightcall pricing, Sightcall alternatives |
Compare features
ServiceNow: 18 Features
Sightcall: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.