ServiceWorks - Top Competitors (Apr 2022)

Shlomi Lavi / updated: Apr 13, 2022

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ServiceWorks vs. Alternatives in 2024

ServiceWorks has many competitors in the field service management sector and analyzed some of its top alternatives. ServiceWorks close alternatives are Workiz, Jobber, and Service Fusion. Below, we will compare these systems in vital areas.

• Cost: In terms of cost, ServiceWorks license pricing starts at $29/mo on the annual plan and $49/mo on the monthly plan. Compared to its alternatives, Service Fusion has a license plan that starts from $126 per month (billed annually), Jobber has a license plan that starts from $35 per month per user, and Workiz has a license plan that starts at $65 per month per 2 users.
• Functionality: ServiceWorks has features like Scheduling & Dispatch, Customer Management, Team Management, Job and Estimation, Job Content Upload, Route Sheet, Price List, Tax Management, Online Payment, Invoicing, Client Notification, Custom Notification Template, Customer Account Receivable, Quick Book Integration, Mobile App, Timesheet Management and Reports. Service Fusion has features like Customer Management, Estimate & Jobs, Scheduling & Dispatching, QuickBooks Integration, Invoicing, Payment Processing, Project Management, Reporting, Text Messaging Alerts, Estimate Options, Job Photo Uploads, Inventory Management, Job Costing, Integrated Voice & Text, Open API Integration, Custom Documents, eSign Documents, Customer Web Portal, and Progress Billing & Recurring Invoicing.
  
  Jobber has features like Client manager (CRM), Client hub, Online booking, Automated emails and text messages, Two-way text messaging, Lead management, Referrals, Quoting, Consumer financing, Markups, Line item images, Automated quote follow-ups, etc. Workiz has features like Scheduling & Dispatching Client Management (CRM) Inventory Management Quickbooks Integration Job Management Appointment Reminders Mobile App Reporting Calendar Sync Lead Management Map View and Location Tracking Job Time Tracking Service Areas Team Management Custom Fields, etc.
• Industry/Customers: In terms of Industry targets, ServiceWorks targets the Appliance/HVAC, Bin Cleaning, Cleaning Service, Pest Control, Auto Repair, Aviation Maint., Fleet Service, Electrical/Plumbing, Roofing, Repair/Installation, Pool & Spa, Lawn/Landscape, Construction, Logistics, Education, Health Care, Fire Protection, and Energy/Utility. Service Fusion targets the HVAC & Refrigeration, Plumbing, Electrical, Appliance Repair, Overhead & Garage Door, and Locksmith industries. Jobber targets Residential Cleaning, Janitorial Cleaning, Pressure Washing, Window Cleaning, Lawn Care, Tree Care, Landscaping, Snow Removal, General Contracting, Plumbing, Handyman, Electrical, Painting, and Roofing industries. Workiz targets the Locksmith, Appliance Repair, Carpet Cleaning, Junk Removal, Plumbing, Garage Door, Electrical Contractor, HVAC, Service Dispatch, etc.
• Cloud/ On-Premise: ServiceWorks and its close competitors in the field service sector are cloud-based systems.
• Support: ServiceWorks has various support channels like the Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. They do not have FAQs/Forum. Compared to its alternatives, Jobber, Service Fusion, and Workiz have various support channels like the Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat (with only the 24/7 (Live Rep) missing).