Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - SimpleFeedback or Zoho Support?
SimpleFeedback is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than SimpleFeedback (62/100). Zoho Support offers users more features (24) than SimpleFeedback (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
MAGIWOW, LLC Vs. Zoho
MAGIWOW, LLC: We know small business and have over 3 decades of experience designing and building solutions for millions of small business owners. we are focused on helping these businesses grow their web presence, customer loyalty and profits. We are excited to be launching the first in a suite of simple, business oriented products
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? SimpleFeedback or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SimpleFeedback and Zoho Support.
SimpleFeedback price starts at $9 per month , On a scale between 1 to 10 SimpleFeedback is rated 6, which is similar to the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: SimpleFeedback is more expensive than Zoho Support.
Which software includes more/better features?
We've compared SimpleFeedback Vs. Zoho Support based on some of the most important and required Customer Service features.
SimpleFeedback: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
SimpleFeedback's typical customers include: Small business, Medium business, Large business, Private use, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.