Compare Smartly.ai and Reply.ai - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Smartly.ai or Reply.ai?

Reply.ai is more expensive to implement (TCO) than Smartly.ai, and Reply.ai is rated higher (86/100) than Smartly.ai (70/100). Smartly.ai offers users more features (3) than Reply.ai (2).

Looking for the right AI: Chatbots solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Smartly.ai Vs. Reply.ai

Smartly.ai: Why choose between artificial intelligence and human intelligence? The Smartly.AI software platform allows you to create, deploy and supervise chatbots that help your teams to deal more effectively with each digital interaction of your customers.

Reply.ai: Deflect support volume on all your digital channels without compromising on customer experience.

Who is more expensive? Smartly.ai or Reply.ai?

The real total cost of ownership (TCO) of AI: Chatbots software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smartly.ai and Reply.ai.

Smartly.ai price starts at $100 per user/month , On a scale between 1 to 10 Smartly.ai is rated 4, which is lower than the average cost of AI: Chatbots software. Reply.ai accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Smartly.ai is rated 4, which is lower than the average cost of AI: Chatbots software.

Bottom line: Smartly.ai cost is around the same cost of Reply.ai.

Which software includes more/better features?

We've compared Smartly.ai Vs. Reply.ai based on some of the most important and required AI: Chatbots features.

Smartly.ai: Chat, Customizable Reporting, BI & Analytics.

Reply.ai: Chat, eCommerce.

Target customer size

Smartly.ai's typical customers include: Large business, and Reply.ai's target customer size include: Small, medium and large size businesses.