Compare SolarWinds Service Desk and Dial800 - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Dial800?
SolarWinds Service Desk is more expensive to implement (TCO) than Dial800, and SolarWinds Service Desk is rated higher (94/100) than Dial800 (80/100). SolarWinds Service Desk offers users more features (18) than Dial800 (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Dial800
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Dial800: Dial800 is a cloud based call management solution which assists small to large-sized organizations with call tracking, real time routing and traffic analysis. Its key features include dynamic number display, call performance measurement, ad spend alerts and reporting.
Who is more expensive? SolarWinds Service Desk or Dial800?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Dial800.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Dial800 price starts at $50 per month , When comparing Dial800 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Dial800.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Dial800 based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Dial800: We are still working to collect the list of features for Dial800.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Dial800's target customer size include: Small, medium and large size businesses.
Compare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Dial800 Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | VoIP -> Dial800 review |
Company: | Dial800 |
Pricing: | starts at $50 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Dial800 review, Dial800 pricing, Dial800 alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Dial800: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.