Compare SolarWinds Service Desk and Incontact 2-0 - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Incontact 2-0?
SolarWinds Service Desk is more expensive to implement (TCO) than Incontact 2-0, and SolarWinds Service Desk is rated higher (94/100) than Incontact 2-0 (78/100). SolarWinds Service Desk offers users more features (18) than Incontact 2-0 (2).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. inContact
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? SolarWinds Service Desk or Incontact Platform 2-0?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Incontact Platform 2-0.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Incontact Platform 2-0 price starts at $100 per month , When comparing Incontact Platform 2-0 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Incontact Platform 2-0.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Incontact 2-0 based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Incontact Platform 2-0: Customer Survey, Reporting.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Incontact Platform 2-0's target customer size include: Medium and large size businesses.
Incontact 2-0
starts at $100 per month
inContact Platform 2-0 is now NICE inContact software which is a Cloud-based Contact Center Software solution modeled to serve businesses of any scope. The platform enables users to connect with their customer...
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Incontact 2-0 Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Incontact 2-0 review |
Company: | inContact |
Pricing: | starts at $100 per month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Incontact 2-0 review, Incontact 2-0 pricing, Incontact 2-0 alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Incontact Platform 2-0: 2 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.