Compare SolarWinds Service Desk and IT Incident - Feb 2023
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SolarWinds Service Desk or IT Incident?
SolarWinds Service Desk is more expensive to implement (TCO) than IT Incident, and SolarWinds Service Desk is rated higher (94/100) than IT Incident (79/100). SolarWinds Service Desk offers users more features (18) than IT Incident (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. ManageEngine
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Who is more expensive? SolarWinds Service Desk or IT Incident Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and IT Incident Software.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. IT Incident Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: SolarWinds Service Desk cost is around the same cost of IT Incident Software.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. IT Incident based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
IT Incident Software: We are still working to collect the list of features for IT Incident Software.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. IT Incident Software is created for small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of help desk and IT.
IT Incident
IT Incident Software is an emerging help desk program. It is part of the TechnologyEssentials suite of Facility Dude as one of its modules. It is designed primarily to deal with management of helpdesk. It is cl...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
IT Incident Specifications
ITQlick Score: | 79/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> IT Incident review |
Company: | ManageEngine |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | IT Incident review, IT Incident pricing, IT Incident alternatives |
Compare features
SolarWinds Service Desk: 18 Features
IT Incident Software: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.