Compare SolarWinds Service Desk and Jitbit Helpdesk - Jan 2023
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Bottom Line: Which is Better - SolarWinds Service Desk or Jitbit Helpdesk?
SolarWinds Service Desk is more expensive to implement (TCO) than Jitbit Helpdesk, and SolarWinds Service Desk is rated higher (94/100) than Jitbit Helpdesk (79/100). SolarWinds Service Desk offers users more features (18) than Jitbit Helpdesk (8).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Jitbit
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Jitbit: Jitbit Software is a contributing member of ASP (Association of Software Professionals). Jitbit Software is a contributing member of OISV (Organization of Independent Software Vendors) We are profitable and funded by our customers. We don't have to please anybody but our customers.
Who is more expensive? SolarWinds Service Desk or Jitbit Helpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Jitbit Helpdesk.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Jitbit Helpdesk price starts at $29 per agent/month , When comparing Jitbit Helpdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Jitbit Helpdesk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Jitbit Helpdesk based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Jitbit Helpdesk: Asset Management, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. JitBit Helpdesk is perfect for small and midsize businesses and enterprises.
Jitbit Helpdesk
starts at $29 per agent/month
JitBit Helpdesk is a customer support software that can help your help desk team by providing a support ticket system. The software offers both on-premise and Software as a Service version and can help companie...
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Jitbit Helpdesk Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Jitbit Helpdesk review |
Company: | Jitbit |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Jitbit Helpdesk review, Jitbit Helpdesk pricing, Jitbit Helpdesk alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Jitbit Helpdesk: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.