Jitbit Helpdesk Review - why 4.8 stars?

Shlomi Lavi / updated: Jan 31, 2023

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What is Jitbit Helpdesk?

JitBit Helpdesk is a customer support software that can help your help desk team by providing a support ticket system. The software offers both on-premise and Software as a Service version and can help companies to deal with customer issues in an efficient way. The software comes with mobile dedicated apps and offers integration with email, active directory and MS Exchange.

Jitbit Software, the company behind JitBit Helpdesk, has been providing business software since 2005. The London-based company is popular for providing customer relationship management and knowledge base solutions. Alex Yumas is the founder and CEO of Jitbit Software.

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Who is it best for?

JitBit Helpdesk is perfect for small and midsize businesses and enterprises. Companies looking for a SaaS or on-premise help desk solution can try this software. IMS Health Incorporated, Avionsys and Building Industry Consulting Service International are some of the clients of JitBit Helpdesk.

Main features and functionalities

JitBit Helpdesk comes with unlimited agent support, unlimited attachment size, unlimited agent support, unlimited customization, automation rules, reporting, asset management and mobile dedicated apps for users. All your data are securely stored and protected with SSL-encryption. The software offers email integration and can convert emails to tickets by checking your support mailbox. Users can place support widget on their website using two lines of JavaScript.

The software is highly customizable and supports adding logo to the design and changing colors. The solution offers multi-lingual support and single-sign-on support using an authentication API for existing web-based applications. The hosted solution offers instant setup, doesn’t require facing installation and always offers the latest version for users. Moreover, the software offers cheapest pricing plans comparing to other similar tools.

What is the actual cost?

The cost of license starts at $29 per agent/month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Jitbit Helpdesk. You can also find here pricing information from Jitbit Helpdesk's website.

Pros

• JitBit Helpdesk offers customer support solution in both on-premise and Software as a Service deployment models
• JitBit Helpdesk offers mobile dedicated app for both iOS and Android users
• The customer support of JitBit Helpdesk offers unlimited technical support for users
• The helpdesk software offers two way email integration support unlike other similar tools
• The helpdesk solution’s hosted version can go up and running within seconds

Cons

• JitBit Helpdesk doesn’t offer much social media integration support like other similar tools
• JitBit Helpdesk’s unlimited agent and storage space feature is only available for Enterprise plan users
• The customer support of JitBit Helpdesk doesn’t offer any 24/7 hours phone support
• The helpdesk software doesn’t offer any FTP backup support for Startup and Freelancer plan users
• The helpdesk solution’s mobile dedicated app doesn’t work properly in some devices and needs improvement

How it stacks up?

Access a head to head analysis of Jitbit Helpdesk vs alternative software solutions.

Frequently Asked Questions (FAQs)