Compare SolarWinds Service Desk and KronoDesk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or KronoDesk?

SolarWinds Service Desk is more expensive to implement (TCO) than KronoDesk, and SolarWinds Service Desk is rated higher (94/100) than KronoDesk (83/100). SolarWinds Service Desk offers users more features (18) than KronoDesk (7).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Inflectra

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Who is more expensive? SolarWinds Service Desk or KronoDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and KronoDesk.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. KronoDesk price starts at $24 per user/month , When comparing KronoDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk is more expensive than KronoDesk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. KronoDesk based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution.