Compare SolarWinds Service Desk and NetKeeper - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or NetKeeper?
SolarWinds Service Desk is more expensive to implement (TCO) than NetKeeper, and SolarWinds Service Desk is rated higher (94/100) than NetKeeper (60/100). SolarWinds Service Desk offers users more features (18) than NetKeeper (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Multima
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Multima: Multima Corporation is a privately held, debt free, U.S. corporation that was founded in 1984 to develop small computer accounting systems software and industrial applications software for industry, business and government. The company is dedicated to the research and development of PC software systems. In its industrial applications division, ...
Who is more expensive? SolarWinds Service Desk or NetKeeper?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and NetKeeper.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. NetKeeper accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: SolarWinds Service Desk cost is around the same cost of NetKeeper.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. NetKeeper based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
NetKeeper: We are still working to collect the list of features for NetKeeper.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and NetKeeper's target customer size include: SMBs.
NetKeeper
NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affor...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
NetKeeper Specifications
ITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> NetKeeper review |
Company: | Multima |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | NetKeeper review, NetKeeper pricing, NetKeeper alternatives |
Compare features
SolarWinds Service Desk: 18 Features
NetKeeper: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.