Compare SolarWinds Service Desk and PagerDuty - Jan 2023
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Bottom Line: Which is Better - SolarWinds Service Desk or PagerDuty?
SolarWinds Service Desk is more expensive to implement (TCO) than PagerDuty, and SolarWinds Service Desk is rated higher (94/100) than PagerDuty (80/100). SolarWinds Service Desk offers users more features (18) than PagerDuty (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. PagerDuty, Inc.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
PagerDuty, Inc.: PagerDuty enables developers to build amazing solutions and user experiences by providing full-stack visibility to monitor code deployments, infrastructure events, and application health, making it easy to effectively collaborate with Operations, Security, and QA teams to resolve issues before they impact customers.
Who is more expensive? SolarWinds Service Desk or PagerDuty?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and PagerDuty.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. PagerDuty price starts at $21 per user/month , When comparing PagerDuty to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than PagerDuty.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. PagerDuty based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
PagerDuty: We are still working to collect the list of features for PagerDuty.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The general categories of the users of PagerDuty are the individuals that are engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with data and IT management, performance management and application monitoring.
PagerDuty
starts at $21 per user/month
PagerDuty is a redefined incident management tool that is built for reliability and agility.
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
PagerDuty Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Network Monitoring -> PagerDuty review |
Company: | PagerDuty, Inc. |
Pricing: | starts at $21 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | PagerDuty review, PagerDuty pricing, PagerDuty alternatives |
Compare features
SolarWinds Service Desk: 18 Features
PagerDuty: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.