Compare SolarWinds Service Desk and PhaseWare Tracker - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or PhaseWare Tracker?
SolarWinds Service Desk is more expensive to implement (TCO) than PhaseWare Tracker, and SolarWinds Service Desk is rated higher (94/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than SolarWinds Service Desk (18).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. PhaseWare Inc.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...
Who is more expensive? SolarWinds Service Desk or PhaseWare Tracker?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and PhaseWare Tracker.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. PhaseWare Tracker price starts at $49 per user/month , When comparing PhaseWare Tracker to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk cost is around the same cost of PhaseWare Tracker.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. PhaseWare Tracker based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
PhaseWare Tracker: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment.
PhaseWare Tracker
starts at $49 per user/month
PhaseWare Tracker is a powerful customer support management application. Its features include issue tracking & ticket management, time tracking, complaint management, as well as Service Level Agreement (SLA) co...
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
PhaseWare Tracker Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> PhaseWare Tracker review |
Company: | PhaseWare Inc. |
Pricing: | starts at $49 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | PhaseWare Tracker review, PhaseWare Tracker pricing, PhaseWare Tracker alternatives |
Compare features
SolarWinds Service Desk: 18 Features
PhaseWare Tracker: 22 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.