Compare PhaseWare Tracker and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - PhaseWare Tracker or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than PhaseWare Tracker, and SolarWinds Service Desk is rated higher (94/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than SolarWinds Service Desk (18).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PhaseWare Inc. Vs. Samanage

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? PhaseWare Tracker or SolarWinds?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and SolarWinds.

PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PhaseWare Tracker cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared PhaseWare Tracker Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.