Compare SolarWinds Service Desk and SolarWinds Web Help Desk - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or SolarWinds Web Help Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than SolarWinds Web Help Desk, and SolarWinds Service Desk is rated higher (94/100) than SolarWinds Web Help Desk (77/100). SolarWinds Service Desk offers users more features (18) than SolarWinds Web Help Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. SolarWinds
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
SolarWinds: Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualiza...
Who is more expensive? SolarWinds Service Desk or SolarWinds Web Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and SolarWinds Web Help Desk.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. SolarWinds Web Help Desk price starts at $376 per license , When comparing SolarWinds Web Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk cost is around the same cost of SolarWinds Web Help Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. SolarWinds Web Help Desk based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
SolarWinds Web Help Desk: We are still working to collect the list of features for SolarWinds Web Help Desk.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and SolarWinds Web Help Desk's target customer size include: Small, medium and large size businesses.
SolarWinds Web Help Desk
starts at $376 per license
SolarWinds Web Help Desk software is web-based ticketing & IT asset management solution built to help organizations streamline processes and be more efficient. Web Help Desk Software offers ticketing management...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
SolarWinds Web Help Desk Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Web Help Desk review |
Company: | SolarWinds |
Pricing: | starts at $376 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | SolarWinds Web Help Desk review, SolarWinds Web Help Desk pricing, SolarWinds Web Help Desk alternatives |
Compare features
SolarWinds Service Desk: 18 Features
SolarWinds Web Help Desk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.