Compare SolarWinds Service Desk and Verizon UCCaaS - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Verizon UCCaaS?

Verizon UCCaaS is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Verizon UCCaaS (80/100). SolarWinds Service Desk offers users more features (18) than Verizon UCCaaS (0). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Verizon Enterprise Solutions

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Verizon Enterprise Solutions: In today’s rapidly transforming environment, we design, build, and operate the networks, information systems, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity. nnOur solutions across Connected Machines, Dynamic Cloud, Intelligent Networking a...

Who is more expensive? SolarWinds Service Desk or Verizon UCCaaS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Verizon UCCaaS.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Verizon UCCaaS price starts at $30 per line , When comparing Verizon UCCaaS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk cost is around the same cost of Verizon UCCaaS.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Verizon UCCaaS based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Verizon UCCaaS: We are still working to collect the list of features for Verizon UCCaaS.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The typical customers who benefit from using Verizon UCCaaS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of business phone systems.