Spicecsm Guided Services - Top Competitors (Mar 2022)
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| ITQlick Score: | 76/100 |
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| ITQlick Rating: |
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| Pricing: | 5/10 - average cost |
| Category: | Retail & POS -> Spicecsm Guided Services review -> Spicecsm Guided Services competitors |
| Ranking: | Ranked 239 out of 431 Retail & POS systems |
| Company: | Spicecsm |
| Pricing: | starts at $100 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Spicecsm Guided Services review, Spicecsm Guided Services pricing guide |
Shlomi Lavi / updated: Mar 08, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Spicecsm Guided Services vs. Alternatives in 2024
The main competitors for SpiceCSM Guided Services are Open Span Contact Center and Cicero Contact Center.Open Span Contact Center provides a solution to optimize the operations of a contact center. One of its key features is its desktop automation toolkit which can be used to design a unified portal for disparate applications, to give contact center agents one view to all the information they require. This is coupled with desktop intelligence tools which provide analytic tools to review performance, improve processes, and ensure agent productivity is maximized.
SpiceCSM Guided Services works along the same lines, but with a focus on both sales & service contact center agents. The product however includes a process builder to allow agents to build their own intelligent workflows for process improvement, along with process automation tools to improve productivity. Additionally the product includes APIs for direct integration to multiple applications both for data access as well as application management.
Cicero Contact Center on the other hand provides compliance features to ensure data access, business process and customer satisfaction standards are being met. There are also user alert systems to proactively flag agents for potential selling opportunities as well as service requirements to improve customer engagement. Additionally while the product supports single sign-on like SpiceCSM Guided Services, it also monitors back-office systems such as financials, payments and claims.
SpiceCSM Guided Services in comparison provides a process analyzer which reviews various workflows to determine bottlenecks and recommend resolutions. Additionally it unifies agent training requirements by focusing on one platform rather than multiple applications, thereby improving efficiency.
Spicecsm Guided Services alternatives - for small & large Business
Here are the top 4 alternatives to Spicecsm Guided Services that are worth checking out: ShopKeep POS for SMBs, NetSuite for Retail for large size business, Rezku POS Software for growing companies, and GiftLogic software for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.