Compare Spicecsm Guided Services and NetSuite for Retail - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Spicecsm Guided Services or NetSuite for Retail?

NetSuite for Retail is more expensive to implement (TCO) than Spicecsm Guided Services, and NetSuite for Retail is rated higher (96/100) than Spicecsm Guided Services (76/100). Spicecsm Guided Services offers users more features (11) than NetSuite for Retail (10).

Looking for the right Retail & POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spicecsm Vs. NetSuite

Spicecsm: We are SpiceCSM, revolutionizing the customer service process SpiceCSM is about creating a factor-ten effect on how you service your customers and lower the cost of service delivery. Taking a new approach to service delivery by guiding your customers and service agents through the problem resolution process. The SpiceCSM Guided Service applicait...

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises...

Who is more expensive? Spicecsm Guided Services or NetSuite for Retail?

The real total cost of ownership (TCO) of Retail & POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spicecsm Guided Services and NetSuite for Retail.

Spicecsm Guided Services price starts at $100 per user/month , On a scale between 1 to 10 Spicecsm Guided Services is rated 4, which is lower than the average cost of Retail & POS software. NetSuite for Retail accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spicecsm Guided Services is rated 4, which is lower than the average cost of Retail & POS software.

Bottom line: NetSuite for Retail is more expensive than Spicecsm Guided Services.

Which software includes more/better features?

We've compared Spicecsm Guided Services Vs. NetSuite for Retail based on some of the most important and required Retail & POS features.

Spicecsm Guided Services: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Case Management, Contact Management, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base, Sales Automation.

NetSuite for Retail: Bar Code Scanning, Credit Card Processing, Customer History, Customer Management, Discounts.

Target customer size

SpiceCSM Guided Services is best forfreelancers, large enterprises, mid size business, non profits, public administrations, and small business. NetSuite Retail Management Suite is recommended for mid-sized firms as well as for nationwide organizations in the retail sector.