Compare Spicecsm Guided Services and ShopKeep by Lightspeed - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Spicecsm Guided Services or ShopKeep by Lightspeed?

Spicecsm Guided Services is more expensive to implement (TCO) than ShopKeep by Lightspeed, and ShopKeep by Lightspeed is rated higher (99/100) than Spicecsm Guided Services (76/100). Spicecsm Guided Services offers users more features (11) than ShopKeep by Lightspeed (9).

Looking for the right Retail & POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spicecsm Vs. LightSpeed

Spicecsm: We are SpiceCSM, revolutionizing the customer service process SpiceCSM is about creating a factor-ten effect on how you service your customers and lower the cost of service delivery. Taking a new approach to service delivery by guiding your customers and service agents through the problem resolution process. The SpiceCSM Guided Service applicait...

LightSpeed: LightSpeed, a leading technology company that is reinventing the retail experience for iGeneration shoppers, today announced the closing of a US$30 million investment from Accel Partners. We produce the most compelling retail business solution on any platform and help retailers attain their business aspirations. We are seeking out talented profes...

Who is more expensive? Spicecsm Guided Services or ShopKeep POS?

The real total cost of ownership (TCO) of Retail & POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spicecsm Guided Services and ShopKeep POS.

Spicecsm Guided Services price starts at $100 per user/month , On a scale between 1 to 10 Spicecsm Guided Services is rated 4, which is lower than the average cost of Retail & POS software. ShopKeep POS price starts at $49 per month , When comparing ShopKeep POS to its competitors, the software is rated 2 - much lower than the average Retail & POS software cost.

Bottom line: Spicecsm Guided Services is more expensive than ShopKeep POS.

Which software includes more/better features?

We've compared Spicecsm Guided Services Vs. ShopKeep by Lightspeed based on some of the most important and required Retail & POS features.

Spicecsm Guided Services: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Case Management, Contact Management, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base, Sales Automation.

ShopKeep POS: Bar Code Scanning, Credit Card Processing, Customer Management, Employee Management, Inventory Management.

Target customer size

SpiceCSM Guided Services is best forfreelancers, large enterprises, mid size business, non profits, public administrations, and small business. The software application is a practical item for services of all dimensions and also a variety of kinds.