Compare SuiteCRM and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SuiteCRM or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than SuiteCRM, and e-ServiceSuite is rated higher (83/100) than SuiteCRM (81/100). e-ServiceSuite offers users more features (3) than SuiteCRM (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SalesAgility Vs. Buoyant Solutions, Inc.

SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally. SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? SuiteCRM or e-ServiceSuite?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and e-ServiceSuite.

SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: e-ServiceSuite is more expensive than SuiteCRM.

Which software includes more/better features?

We've compared SuiteCRM Vs. e-ServiceSuite based on some of the most important and required CRM features.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.