Compare SuiteCRM and HP Service - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - SuiteCRM or HP Service?

HP Service is more expensive to implement (TCO) than SuiteCRM, and SuiteCRM is rated higher (81/100) than HP Service (76/100).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SalesAgility Vs. HP Enterprise Services

SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally. SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...

HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.

Who is more expensive? SuiteCRM or HP Service Manager?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and HP Service Manager.

SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. HP Service Manager price starts at $50 per user/month , When comparing HP Service Manager to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: HP Service Manager is more expensive than SuiteCRM.

Which software includes more/better features?

We've compared SuiteCRM Vs. HP Service based on some of the most important and required CRM features.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

HP Service Manager: We are still working to collect the list of features for HP Service Manager.

Target customer size

SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.