Shlomi Lavi /
Aug 09, 2022
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Bottom Line: Which is Better - SuiteCRM or Spiceworks?
Spiceworks is more expensive to implement (TCO) than SuiteCRM, and Spiceworks is rated higher (90/100) than SuiteCRM (81/100). Spiceworks offers users more features (16) than SuiteCRM (0). There is a clear winner in this case and it is Spiceworks!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SalesAgility Vs. Spiceworks
SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally.
SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? SuiteCRM or Spiceworks?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and Spiceworks.
SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software.
Bottom line: SuiteCRM cost is around the same cost of Spiceworks.
Which software includes more/better features?
We've compared SuiteCRM Vs. Spiceworks based on some of the most important and required CRM features.
SuiteCRM: We are still working to collect the list of features for SuiteCRM.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. Spiceworks is best for small and medium sized business IT support teams.