Shlomi Lavi /
Sep 19, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Supportbench or Kayako Fusion?
Kayako Fusion is more expensive to implement (TCO) than Supportbench, and Kayako Fusion is rated higher (80/100) than Supportbench (78/100). Kayako Fusion offers users more features (6) than Supportbench (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Supportbench Services Inc Vs. Kayako
Supportbench Services Inc: ...
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Who is more expensive? Supportbench or Kayako Fusion?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Supportbench and Kayako Fusion.
Supportbench price starts at $50 per feature/month , On a scale between 1 to 10 Supportbench Software is rated 2, which is much lower than the average cost of Customer Service software. Kayako Fusion price starts at $60 per agent/month , When comparing Kayako Fusion to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Supportbench cost is around the same cost of Kayako Fusion.
Which software includes more/better features?
We've compared Supportbench Vs. Kayako Fusion based on some of the most important and required Customer Service features.
Supportbench: We are still working to collect the list of features for Supportbench.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.
Target customer size
Supportbench's typical customers include: SMBs, Customers of the software include small and medium businesses as well as large enterprises.