Compare SysAid and SherpaDesk - Aug 2022
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Bottom Line: Which is Better - SysAid or SherpaDesk?
SysAid is more expensive to implement (TCO) than SherpaDesk, and SherpaDesk is rated higher (81/100) than SysAid (79/100). SysAid offers users more features (9) than SherpaDesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SysAid Technologies Ltd. Vs. SherpaDesk
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...
Who is more expensive? SysAid or SherpaDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SysAid and SherpaDesk.
SysAid price starts at $1,211 per year , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SysAid is more expensive than SherpaDesk.
Which software includes more/better features?
We've compared SysAid Vs. SherpaDesk based on some of the most important and required Help Desk features.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Remote Control Access, Reporting, Scheduling.
SherpaDesk: We are still working to collect the list of features for SherpaDesk.
Target customer size
SysAid was originally intended for IT practitioners. and SherpaDesk's target customer size include: SMBs.
SherpaDesk
starts at $39 per agent/month
SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.
Compare PricingCompare specifications
SysAid Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> SysAid review |
Company: | SysAid Technologies Ltd. |
Pricing: | starts at $1,211 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SysAid review, SysAid pricing, SysAid alternatives |
SherpaDesk Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SherpaDesk review |
Company: | SherpaDesk |
Pricing: | starts at $39 per agent/month |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | SherpaDesk review, SherpaDesk pricing, SherpaDesk alternatives |
Compare features
SysAid: 9 Features
SherpaDesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.