Shlomi Lavi /
Oct 04, 2022
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Bottom Line: Which is Better - Talkdesk or inContact Hosted Call Center?
Talkdesk is more expensive to implement (TCO) than inContact Hosted Call Center, and Talkdesk is rated higher (88/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. inContact
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? Talkdesk or inContact Hosted Call Center Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and inContact Hosted Call Center Software.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than inContact Hosted Call Center Software.
Which software includes more/better features?
We've compared Talkdesk Vs. inContact Hosted Call Center based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.
Target customer size
Talkdesk's typical customers include: SMBs, inContact offers scalable solutions to companies of any size.