Talkdesk - Top Competitors (May 2022)
Compare PricingITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 4.2/10 - average cost |
Category: | Call Center -> Talkdesk review -> Talkdesk competitors |
Ranking: | Ranked 7 out of 240 Call Center systems |
Company: | Talkdesk |
Pricing: | starts at $75 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Talkdesk review, Talkdesk pricing guide |
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Talkdesk vs. Alternatives in 2024
Talkdesk competes with other Call Center systems like CloudTalk, NICE CXone, and Zendesk Talk. We will compare these Call Center systems in some specific aspects below.- Functionality: Talkdesk offers features like Automated Workflows, Protect Customer Data, Real-Time Status Updates, AI Platform, Reliability & Availability, Integrations, Security & Compliance, Flexible Deployment, Developer Experience, Omnichannel Engagement, Workforce Engagement, Customer Experience Analytics, Employee Collaboration, etc.
CloudTalk offers features like Call Queuing, Call Recording, Internal calls & Extensions, Voicemail, Toll-Free Numbers, International Numbers, Fax to Email, SMS & Text Messages, Personalized Greetings, Conference Calls, Automated Call Distribution, Call Flow Manager, etc.
NICE CXone offers features like Smart Omnichannel Routing (available in Talkdesk), Call Center Management (available in all alternatives), Call Logging, Call Monitoring, Call Recording, Workforce Optimization, Customer Analytics, Automation, and AI, Open Cloud Foundation, etc. Zendesk Talk offers features like Routing & Queuing Calls, Customize with Apps, Monitoring & Reporting, Embedded Voice, Unified Conversations, Instant Customer Information, Integrations, Messaging Across Web, Mobile & Social, Automations & Workflows (available in Talkdesk), Ticketing Systems, etc. - Customers/Industries: Talkdesk targets Communications, Media & Internet, Financial Services & Insurance, Government & Education, Healthcare & Life Sciences, Retail & Consumer Goods, Transportation & Hospitality, etc.
CloudTalk targets E-commerce and Retail, IT, Financial Services and Insurance, Healthcare, and Travel & Hospitality. CloudTalk has customers like Migrante, CoachHub, Glovo, Rosberg, Valutico, Ministry of Health, GoStudent, FrontCore, Finax, Boataround, DiscoverCars, CLIP, Splitty Travel, Polysleep, etc.
NICE CXone targets enterprises, small businesses, Healthcare, Financial Services, Business Process Outsourcers (BPO), Government and Education, Retail, Telecommunications, and Nonprofits. NICE CXone has customers like FamilySearch, Mitchell, United way, Columbia, Hoveround, etc. Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, Telecommunications, etc. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc. - Cost: Talkdesk starts at $75 per user per month. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly. Zendesk Talk starts at $49 per agent per month billed annually. The license cost information for NICE CXone is unavailable.
- Cloud-based/On-premise: Talkdesk and all its alternatives are cloud-based. Talkdesk and NICE CXone have an On-Premise version for Windows and Linux.
- Support: Talkdesk, CloudTalk, and Zendesk Talk offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. NICE CXone offers a Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.
Talkdesk alternatives - for small & large Business
Here are the top 4 alternatives to Talkdesk that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.