Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - Talkdesk or VoIP Phones?
VoIP Phones is more expensive to implement (TCO) than Talkdesk, and VoIP Phones is rated with the same score (88/100) as Talkdesk (88/100). VoIP Phones offers users more features (3) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. NetEffect
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
NetEffect: NetEffect is passionate about technology and its proper use and application to help our clients achieve their business goals. We've been in the business of delighting our clients for ten years. Our engineers possess a high level technical expertise along with exceptional customer service skills.
NetEffect is committed to providing our clients ...
Who is more expensive? Talkdesk or VoIP Phone Systems?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and VoIP Phone Systems.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. VoIP Phone Systems price starts at $19.95 per month , When comparing VoIP Phone Systems to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Talkdesk cost is around the same cost of VoIP Phone Systems.
Which software includes more/better features?
We've compared Talkdesk Vs. VoIP Phones based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
VoIP Phone Systems: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Talkdesk's typical customers include: SMBs, and VoIP Phone Systems's target customer size include: Start up, Small business, Medium business, Large business.