Compare Tenfold Sales Dialer and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Tenfold Sales Dialer or Five9?

Tenfold Sales Dialer is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Tenfold Sales Dialer (77/100). Five9 offers users more features (15) than Tenfold Sales Dialer (5). There is a clear winner in this case and it is Five9!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TENFOLD Vs. Five9

TENFOLD: Tenfold allows me to focus on the conversation by managing the data inflow into SFDC with on-screen call management including call disposition, note taking, @mention co-workers and ability to create new Leads and Contacts.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Tenfold Sales Dialer or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Tenfold Sales Dialer and Five9 Virtual Call Center.

Tenfold Sales Dialer price starts at $20 per user/month , On a scale between 1 to 10 Tenfold Sales Dialer is rated 8, which is higher than the average cost of CRM software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: Tenfold Sales Dialer is more expensive than Five9 Virtual Call Center.

Which software includes more/better features?

We've compared Tenfold Sales Dialer Vs. Five9 based on some of the most important and required CRM features.

Tenfold Sales Dialer: Customer Database, Customer Experience Management, Blended Call Center, CRM with Call Center, Call Center.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

The major customers of the Tenfold Sales Dialer are entrepreneurs who have small (typically has 10 to 100 employees) and/or medium-sized (typically has 100 to 1,000 employees) businesses and are enjoying the technology-related benefits they obtained from IT, data and web hosting and information related services, mainly with contact center management. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.