Compare Twilio and 8x8 Contact Center - Aug 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Twilio or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than Twilio, and 8x8 Contact Center is rated higher (93/100) than Twilio (81/100). 8x8 Contact Center offers users more features (14) than Twilio (5).

Looking for the right SMS Marketing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TWILIO Vs. 8x8, INC

TWILIO: Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up o...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Twilio or 8x8 Contact Center?

The real total cost of ownership (TCO) of SMS Marketing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Twilio and 8x8 Contact Center.

Twilio price starts at $1 per hour , On a scale between 1 to 10 Twilio is rated 2, which is much lower than the average cost of SMS Marketing software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average SMS Marketing software cost.

Bottom line: Twilio cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Twilio Vs. 8x8 Contact Center based on some of the most important and required SMS Marketing features.

Twilio: Basic Reports, Chat, Data Import/Export, Online Customer Support, VoIP.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Twilio's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.